Foire aux questions
Find quick answers to common questions about booking rides, offering empty seats, payments with Wave & Orange Money, and traveling safely across Dakar.
LawalGo connects you with verified drivers who are already traveling your way (e.g., Liberté 6 to Plateau, Parcelles Assainies to Almadies, or intercity routes to Thiès/Mbour). You simply search your departure and destination, view available empty seats, check the driver's profile and verified badge, and book your seat in seconds.
Once your driver documents (driving licence, ECOWAS ID, and vehicle registration) are verified, tap Publish a Ride in the mobile app. Enter your route, departure time, and number of available seats. The app automatically calculates a fair cost-sharing fare based on distance (standard rate of 100 FCFA/km). Passengers along your route will be able to book instantly.
We support the most popular payment options in Senegal:
- Wave Mobile Money: Instant and zero transfer fee for top-ups and bookings.
- Orange Money: Seamless QR code or USSD mobile authorization.
- LawalGo In-App Wallet: Pre-fund your wallet to book rides with 1-click confirmation.
- Cash on Board: Pay the exact agreed fare to the driver upon boarding. No haggling or sudden price changes.
- Bank Cards: Visa and Mastercard payments processed securely via PCI-DSS gateways.
Every driver on our platform undergoes rigorous multi-tier verification before they can accept passengers:
- Physical or biometric validation of the Senegalese / ECOWAS Driving Licence (Permis de conduire).
- Government-issued National ID Card (CNI).
- Vehicle Registration Certificate (Carte grise) and valid Technical Inspection (Visite technique).
- Mandatory automobile third-party insurance certificate.
Only drivers who satisfy all criteria receive the official Verified Driver badge displayed on their public profile.
If a driver cancels a ride, you receive an immediate 100% refund credited directly to your LawalGo wallet or original payment method. Our system will immediately prioritize your search to help you find an alternative driver on the same route. Unjustified driver cancellations result in penalties and account suspension.
Yes. If you cancel more than 1 hour before scheduled departure, you receive a full 100% refund. If you cancel less than 1 hour before departure or fail to show up, a small cancellation fee is paid to the driver to compensate for reserving an empty seat. For full details, see our Cancellation & Refund Policy.
Every passenger is entitled to bring one standard personal item (such as a laptop bag or backpack) and one medium suitcase that fits in the car trunk. If you have bulky items, please check the vehicle description or message the driver beforehand via the in-app chat.
Yes! Once your ride starts, tap the Share Trip button in the application. A live tracking link can be sent via WhatsApp, SMS, or email, allowing your loved ones to track your vehicle's exact location, ETA, and driver details in real time on the map.
Go to My Rides → Completed Rides → select the trip → tap Contact Driver to message or call the driver directly. If you cannot reach the driver, contact our support team at support@lawalgo.com or use the Contact Form with your ride ID and item description.
Still have questions?
Can't find the answer you're looking for? Our friendly support team in Dakar is ready to assist you.