Conditions générales

These Terms and Conditions ("Terms") govern your access to and use of the LawalGo platform, including our website, mobile applications for iOS and Android, and related technology services (collectively, the "Platform"), operated in Dakar, Senegal.

LawalGo operates as a peer-to-peer ridesharing and carpooling technology platform that facilitates connections between drivers with available empty seats and passengers traveling along compatible routes within Dakar, its suburbs (Pikine, Guédiawaye, Rufisque, Diamniadio), and intercity corridors across Senegal.

Important Notice: LawalGo is a technology matchmaking platform. LawalGo is not a public transport operator, taxi company, or common carrier. Rides are carried out autonomously by independent drivers under genuine cost-sharing carpooling principles.

To use the Platform, you must register for an account using a valid Senegalese or international mobile telephone number or supported authentication providers (such as Google Authentication).

• Age Requirement: You must be at least 18 years old to create an account or enter into a ridesharing agreement.
• Account Accuracy: You agree to provide true, accurate, and up-to-date information during registration, including your legal name, telephone number, and profile details.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and One-Time Passwords (OTPs). You agree not to authorize third parties to use your account.

Passengers may search for upcoming rides, review driver ratings, travel preferences, and reserve seats directly through the application.

• Punctuality: Passengers must arrive at the agreed pickup location (e.g., Liberté 6, Plateau, Sea Plaza, Parcelles) at least 5 minutes before scheduled departure. Drivers are only obligated to wait up to 5 minutes after the scheduled time.
• Luggage & Capacity: Passengers must respect vehicle capacity and declare oversized luggage prior to booking.
• Respect & Cleanliness: Passengers must treat drivers and co-passengers with courtesy and maintain vehicle cleanliness throughout the journey.

Every driver offering rides on LawalGo undergoes mandatory documentation review before publishing trips. Drivers must satisfy the following criteria:

• Valid Documentation: Drivers must hold a valid Senegalese or ECOWAS Driving Licence (Permis de conduire), a valid National ID Card (CNI / CEDEAO), Vehicle Registration Certificate (Carte grise), and a valid Technical Inspection (Visite technique).
• Mandatory Insurance: The vehicle must be covered by a current automobile insurance policy that covers third-party liability and passenger transport under carpooling regulations.
• Vehicle Roadworthiness: The vehicle must be in clean, safe operating condition, equipped with functional seatbelts for all seats, air conditioning/ventilation, and valid safety equipment (warning triangle and fire extinguisher).
• Cost-Sharing Cap: Drivers acknowledge that carpooling fares are strictly intended to defray operating expenses (fuel, tolls, maintenance) and must not be used for commercial taxi operations without corresponding professional permits.

All fares on LawalGo are calculated fairly, transparently, and displayed in West African CFA Francs (FCFA).

Platform Service Fee: LawalGo may charge a minor technology commission on digital bookings to maintain platform infrastructure, customer verification, real-time GPS telemetry, and 24/7 support.

To ensure reliability for all community members, cancellations are governed by clear, equitable rules:

• Passenger Cancellation: Cancellations made more than 1 hour before scheduled departure receive a 100% refund to the user's LawalGo wallet. Late cancellations or no-shows may incur a partial compensation fee to cover the driver's reserved seat.
• Driver Cancellation: If a driver cancels a ride, passengers receive an immediate 100% refund, plus priority assistance to find an alternative ride along their route. Repeated unexcused driver cancellations lead to profile suspension.

LawalGo thrives on mutual trust, African hospitality (Teranga), and mutual respect. The following are strictly prohibited:

• Harassment, discrimination, offensive language, or inappropriate behavior towards any driver or passenger.
• Smoking, vaping, or consuming alcoholic beverages inside the vehicle without explicit driver consent.
• Transporting illegal substances, hazardous materials, weapons, or contraband.
• Soliciting off-platform payments or circumventing safety features.

Safety is our topmost priority. Our mobile application includes real-time ride tracking, identity-verified driver badges, direct in-app messaging, and trip sharing with family members. In case of road emergencies or accidents, users can contact emergency response or our 24/7 safety hotline.

During active rides, LawalGo collects real-time GPS coordinates from drivers and passengers to facilitate smooth pickups, verify routes, calculate precise travel milestones, and guarantee passenger safety. By using active rides, you consent to this location tracking as described in our Privacy Policy.

The LawalGo name, trademarks, logos, visual graphics, app interface, source code, and database rights are the exclusive property of LawalGo and its licensors. You may not copy, reverse engineer, scrape, or reproduce any part of our platform without prior written authorization.

While LawalGo performs thorough identity and document verification, the actual transportation service is rendered directly between independent drivers and passengers. To the maximum extent permitted by applicable law, LawalGo shall not be liable for indirect, punitive, or consequential damages resulting from traffic delays, road incidents, or personal conduct of third-party users.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Senegal and applicable OHADA (Organisation for the Harmonisation of Business Law in Africa) commercial treaties. Any disputes arising in connection with these Terms shall first be submitted to amicable conciliation; failing which, disputes shall be submitted to the competent courts of Dakar, Senegal.

For any inquiries regarding these Terms of Service or to report an issue, please reach out to our legal and customer operations team: