Consignes de sécurité
Every journey on LawalGo is built on safety, verified identities, mutual respect, and community trust.
Zero Tolerance for Unsafe Behavior: At LawalGo, the well-being of our community is non-negotiable. Reckless driving, harassment, hate speech, or violations of community trust result in immediate, permanent removal from our platform.
The Four Pillars of LawalGo Safety
Verified Credentials
Every driver profile is backed by verified government ID, valid driving licence, and certified vehicle documents.
Real-Time Telemetry
Live GPS tracking from start to finish. Share your live location with family so they know exactly when you arrive.
Two-Way Reviews
Drivers and passengers rate each other after every trip. Low ratings trigger immediate internal review and intervention.
24/7 Incident Dispatch
Dedicated customer support team and emergency protocol escalation for active journeys across Dakar.
Driver Vetting & Document Verification
Before any driver is permitted to offer rides on LawalGo, our verification team verifies:
- Permis de Conduire (Driving Licence): Valid Senegalese or ECOWAS category B or professional licence, free of disqualifying suspensions.
- National Identity Card (CNI / CEDEAO): Verified against national registration databases to confirm identity.
- Carte Grise (Vehicle Registration): Confirms legal ownership or authorized custody of the vehicle.
- Visite Technique (Roadworthiness Inspection): Ensures the vehicle complies with mandatory Senegalese road safety regulations.
- Automobile Insurance: Valid third-party liability insurance covering passenger transport.
Golden Safety Rules for Drivers
- Obey Traffic Regulations: Observe speed limits, traffic signals, and lane discipline, especially on high-speed corridors like the VDN and Autoroute de l’Avenir.
- No Handheld Phone Use: Hands-free GPS mounts must be used. Texting or holding a phone while driving is strictly forbidden.
- Seatbelts for All: Ensure all passengers fasten their seatbelts before putting the car into gear.
- Vehicle Maintenance: Maintain proper tire pressure, functioning brakes, headlights, signals, and effective air conditioning/ventilation.
- Strictly Zero Alcohol or Drugs: Zero tolerance for operating a vehicle under the influence of alcohol, prescription sedatives, or controlled substances.
Safety Guidelines for Passengers
- Verify Before Boarding: Always check the vehicle make, color, and license plate against your app before getting in. Confirm the driver’s name.
- Fasten Seatbelts: Keep your seatbelt buckled throughout the trip, whether seated in front or back.
- Safe Pickup Spots: Wait at well-lit, safe pedestrian curbs where cars can stop safely without blocking traffic.
- Respect the Driver's Focus: Avoid distracting behavior or sudden loud noises while the vehicle is in motion.
In-App Safety Features
The LawalGo application includes built-in protective features accessible directly during every ride:
| Safety Tool | How It Works | Benefit |
|---|---|---|
| Share Trip (Suivi en direct) | Generates a secure web link with your live GPS location and ETA. | Friends and family can watch your journey without installing the app. |
| Number Masking & Chat | In-app calling and messaging without sharing personal phone numbers. | Protects personal privacy before and after rides. |
| Emergency SOS Button | One-touch button on the active trip screen connecting to emergency services. | Instant escalation in critical situations. |
Emergency Contacts & Support Dispatch
If you ever feel unsafe, experience a medical emergency, or are involved in a traffic accident, prioritize your immediate physical safety first: